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Presidio CEO Bob Cagnazzi’s 5 Big Bets On AWS, Cisco And Services

From AWS and Cisco Webex to Everything as a Service, here is where Presidio CEO Bob Cagnazzi is placing his biggest IT bets in 2021.

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Cisco Webex Will Recapture IT Videoconferencing Mindshare

Although videoconferencing competitors like Zoom and Microsoft Teams have turned up the heat on Cisco Webex during the COVID-19 pandemic, Cagnazzi said Presidio is still placing its bets on Cisco to lead the market. He said the IT videoconferencing market was “very much business-oriented” before COVID-19 made videoconferencing a consumer market as remote work and remote learning swept across the globe.

“COVID changed things in that conferencing is now really consumerized. It’s become very much a consumer product, right? Businesses that did not have this type of platform before did not perhaps have the sophistication in their IT organization or in their user base. They looked at what they believed was easier solutions to consume,” he said. “Microsoft Teams has the benefit of a large Microsoft install base. So they had that advantage. But I do think the investment and changes that Webex has made and rolled out, like with Webex Teams recently, are beginning to capture that mindshare back.”

Cagnazzi said “security is incredibly important” in the videoconferencing market, which will give Cisco a huge advantage.

“I know Zoom and some others have made security investments as well, but Cisco’s one of the largest security organizations in the world. So who’s going to have better security than Cisco? What you’ve seen in those investment areas is that clients are looking to the combination of security, customer experience and the features—and Cisco’s really ramped up on the feature side as well recently,” he said.

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