Customer Wins In Retail and Finance
Customers are transforming using our purpose-built industry solutions. The Home Depot, for instance, uses Contact Center AI to reduce customer resolution time by 91 million minutes. Procter & Gamble creates personalized omni-channel journeys from over 275 million consumer records. Ikea retail uses Recommendations AI to increase e-commerce click-through rates by 30 percent and increase order value by 2 percent. FIH, a Foxconn company, used Visual Inspection to identify defects 10 times more accurately.
Mr. Cooper, a leading mortgage services provider, uses Document AI to process mortgage documents 400 percent more efficiently. And Bank of New York Mellon developed a liquidity solution that predicts nearly 40 percent of security settlement failures with 90 percent accuracy. We’re helping many businesses drive durable innovation through long-term partnerships with Google’s transformation cloud.