Top Executive: Krishna Raj Raja, founder and CEO
Headquarters: San Jose
SupportLogic offers a platform to deliver continuous service experience (SX) to improve service delivery and customer relationships. The platform uses AI to extract and analyze structured and unstructured data.
SupportLogic counts Nutanix, Databricks and Rubrik among its customers, according to its website.
In May, SupportLogic appointed a new chief revenue officer and vice president of engineering. New CRO John Kelly previously held roles at Hired, Oracle and SAP, according to a statement from the time. The new vice president, Sreeni Iyer, held positions at Precog, Walmart and Shutterfly.
The startup exited stealth in 2020 and quadrupled the number of new customers year over year, according to a company statement. It also went from 15 million customer interactions analyzed by its AI to more than 60 million in the past year.
In February, the startup launched its Agent SX coaching and feedback delivery tool to give agents natural language program-driven recommendations on what cases to prioritize and ways to improve performance.
The company has raised $12 million to date. It was founded in 2016, according to Crunchbase.