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The 10 Hottest AI Startups Of 2021 (So Far)

Aisera, the producer of conversational AI and RPA tools. Eightfold.AI, which offers a way to manage the talent and skills of employees. And Soul Machines, creator of lifelike digital avatars. See who else made CRN’s annual list of the hottest AI startups of 2021 so far.

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Aisera

Top Executive: Muddu Sudhakar, CEO and co-founder

Headquarters: Palo Alto, Calif.

Aisera offers conversational AI and conversational robotic process automation (RPA) so that employees and customers can solve issues without needing another human.

The startup’s AI Service Desk interprets intentions, sentiments and messages for self-service resolutions in issues of IT, HR, customer service and other operations. Aisera products integrate with ticketing systems, call centers and other services to decrease the cost and time it takes to resolve customer and employee issues, according to its website.

The company counts 8x8, Dartmouth College, Zoom and Autodesk among its customers, according to its website. Its AI Virtual Assistant works off natural language processing and natural language understanding technology to interpret more than a trillion phrases.

Aisera received a major capital injection in April with a $40 million Series C funding round to further its go-to-market strategy in the fields of enterprise IT, HR and customer service. The money brings its total funding to date to more than $90 million, according to a company statement from the time.

The company reached a base of more than 65 million users at the time, according to the statement. CEO Muddu Sudhakar has sold previous startups to VMware and Splunk.

In January, the company announced an integration with Cisco Webex to improve remote workers’ service desk experiences. It also has integrations and partnerships with Zoom, Slack and Microsoft Teams.

Last year, Aisera garnered attention for offering free aid to health care providers and government agencies. “Having a tool which could provide virtual assistance, collaboration, [is helpful,] and this is where the AI comes in,” CEO Sudhakar told CRN at the time. “We actually coined a name for this, we call it, ‘conversational AI.’ Use AI for its best, this is where AI can do good for humanity.”

The company was founded in 2017, according to Crunchbase.

 
 
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