30 Hot New Small-Business Products You Need To Know About

From networking to SD-WAN to cybersecurity, here are 30 products for SMBs from XChange 2019.

Live From The Show Floor

It’s a wrap on The Channel Company’s XChange 2019 conference in Las Vegas, where vendors talked up their plans for the year, including partner program changes and new products and services.

From networking to SD-WAN to cybersecurity, the XChange show floor was packed with companies showing off their latest offerings for SMBs.

Here are 30 products that stood out at XChange 2019.

Liongard Roar

Small-but-mighty ITSM player Liongard is wowing MSPs and adding partners with its automation tool, Roar, which gives MSPs the ability to look across their stack, said co-founder and CEO Joe Alapat.

“The RMM plays at the endpoint level. We are not trying to compete agaist the RMM,” he said. “We are a net- new capability that the MSP has so they can deal with expensive payroll costs that they’re incurring on manual effort when any challenge goes beyond a RMM.”

The Houston-based ITSM company launched in 2015 but didn’t hit the market until April 2018. By June Liongard had 25 customers, and now the company has hundreds. Alapat said there’s a lot of interest in automated documentation, but the company is proceeding cautiously to avoid channel conflict.

“We decided to solve the single biggest problem that we saw, [which] was that as a managed service provider we really struggled with having visibility across a changing IT stack. Where the RMMs have excelled at giving visibility back to the IT service provider in managing laptops, desktops and servers, the IT stack has gotten so advanced in terms of apps, in terms of network, in terms of cloud, and all of this has made it progressively more challenging as an MSP to run a profitable and efficient operation when their customers are asking for so much more. … That was the premise of building Liongard and our product Roar—to address that need.”

NinjaRMM 4.0

Silicon Valley-based NinjaRMM has more than 2,000 partners, and just released an update to its flagship RMM product. The company vows “relentless innovation” for the remainder of 2019 with updates every 45 days, according to Rachel Spatz, director of marketing.

“We upped our cadence,” Spatz said. “We have the aggressive 45-day release cadence this year. That was announced at our January off-site. We have quadrupled our engineering team in the last three years.”

The newest release includes script library and script builder, which let partners create, store and deploy scripts to all devices, organizations and groups, regardless of the policy assigned. Grouping lets customers build complex searches using and/or filters, across multiple organizations, and save the searches. The update also gives MSPs the ability to create and schedule complex tasks, including scripts and actions, across multiple devices, organization or groups.

Synergy Associates Renew Program

The 20-year-old Minnesota company is a tier-one distributor for Hewlett Packard Enterprise’s Renew Program and works with HPE’s 20,000 resellers, said Jennifer Halverson, director of marketing at Synergy. Through the Renew Program, Synergy is selling HPE gear at between 40 percent and 80 percent off the price, so “the margins are ridiculously high,” she said.

“The Renew product is something that many people are confused about,” she said. “It’s not refurb. It’s not new. It’s not off-lease gear. Say they came to this show or they went to Discover, the HPE show, and they brought a server to show someone. They can’t take it back to Houston and sell it as new. So they recertify it. They put it through a strenuous process. Give it a new upgrade, new firmware, etc. They give it a new serial number. It’s new in the system. Fully warrantied. The same three-year you would get as new.”

Global Mentoring Solutions

The Ontario-based help desk and NOC support company has been in business for 19 years, but recently has seen a massive spike in business, growing from 30 employees to 150 in the past five years, said Danny Obaseki, director, partner development, at Global Mentoring Solutions. The company is looking at double- digit growth this year, perhaps as high as 25 percent, and is adding more help desk employees.

“We find we’re getting a good rep and the services we deliver. Our numbers are quite good. Last year we had over 500,000 tickets come in to our service desk, we fixed 94 percent of those tickets on a first-touch basis. On average, about 15 to 20 minutes. We’re pretty quick and good at remediating issues.”

The company also differentiates by having a team of technicians—which each have on average 13 certifications—dedicated to every partner, so the techs learn the partner’s business as well as the end user’s business.

‘When an MSP comes on board with us as a partner, they get assigned between seven and 10 technicians and those techs work around the clock on their behalf, putting on their uniform, so to speak, and acting as an extended arm of that MSP,” Obaseki said.

Pax8 Autopilot

The disruptive, born-in-the-cloud distributor has launched a new offering for its 5,000 partners called Autopilot, which takes the task of nudging customers to move up the stack and automates it, said Ryan Walsh, chief channel officer at Greenwood Village, Colo.-based Pax8.

“Partners need assistance in terms of looking for those opportunities and reaching out to their customer base,” he said. “It’s account-based marketing. It allows us to specifically focus on a group of customers within a partner base, and identify an additional product that they may be interested in. It can deliver the campaign, straight from our console. We certainly will give them collateral to do it themselves, but what we find is … partners are saying, ‘I need some help here.’ They’re strong on technology, but in terms of sales and marketing they needed some assistance.”

He said once an MSP converts a client to Office 365, some think that’s the end of the journey, but Walsh said that’s the starting point to move those customers up the stack.

“You might go back to managing your business without thinking about, ‘Now let’s take advantage of this.’ You moved them to the cloud, now let’s move them up and add new technology,” he said.

Brother MFC-L9570CDW

One of the most recently launched multifunction printers in Brother's lineup, the MFC-L9570CDW, offers a 7-inch color touch screen that provides an interface that can aid in digital transformation efforts at businesses—such as for scanning documents directly to the cloud. Bridgewater, N.J.-based Brother’s MFP, which is reserved exclusively for sale by channel partners, also offers up to 33 pages per minute of printing in color or black; scan speeds of up to 52 images per minute; copying and faxing; and recommended print volumes of up to 6,000 pages per month.

Blancco Data Erasure

Blancco provides software that erases data from hardware including servers, storage devices and mobile devices—and provides an audit trail proving the data has been removed. The software can be used not just for erasing devices that are being decommissioned, but also for erasing specific data on certain assets—even if the devices are not reaching end of life. Demand for Austin, Texas-based Blancco's offering is growing in the data center and enterprise markets in part through increased regulations around data protection and privacy, including European laws such as GDPR.

Vipre Site Manager
Launched in mid-2018, Vipre's Site Manager is a cloud security offering aimed at MSPs. Site Manager works by enabling the management of every endpoint site used by an organization in one single pane of glass online. The Clearwater, Fla.-based company’s offering includes advantages such as advanced threat intelligence bolstered by machine learning, client-level reporting for increased profitability and notifications to enable faster responses to incidents such as ransomware.

Cato Networks SD-WAN

Cato Networks, Alpharetta, Ga., aims to differentiate itself from other providers of SD-WAN by bringing an approach the company describes as "AWS for networking"—where the offering is entirely hosted in software and there is no appliance necessary, akin to what the AWS public cloud did by eliminating the need for physical infrastructure. Cato's offering serves as an affordable, turnkey cloud service with built-in security and WAN optimization.

Ruckus Networks CBRS Access Points

Ruckus Networks, Sunnyvale, Calif., has been the first vendor to ship access points that support U.S. Citizens Broadband Radio Service (CBRS) 3.5GHz LTE, which can enable the deployment of private LTE networks. The access points, the Q710 indoor AP and Q910 outdoor AP, offer improved performance for environments such as buildings that have poor cellular coverage, as well as for businesses that require higher performance for critical applications.

Virtiant Launches DRaaS In The Cloud

Virtiant is rolling out Recovery Site In the Cloud, its all-in-one platform that allows small and midsize companies to deploy and run their own disaster recovery sites in the cloud—without the need for additional hardware, software, purpose-built backup appliances or a secondary site.

The Fremont, Calif.-based company, founded in 2017, built the ground-up, fully managed Disaster Recovery as a Service (DRaaS) completely in-house rather than patchworking together different point solutions, according to Chief Marketing Officer Imran Said.

“One of our taglines is we actually make this ridiculously easy for the end customer and partner to set up, manage and maintain a disaster recovery site,” Said said. “There’s no hardware required, no additional software required, but you’re not compromising anything at the same time as well.”

Virtiant’s premise is that the most ideal disaster recovery site is one that closely resembles a company’s production environment and replicates its mission-critical virtual machines.

“We aren’t just backing up data in an app,” Said said. “We’re mirroring your production environment in the cloud. It allows you to have the same functionality that you would at home or at your local business, but you’re actually running your production from the cloud during disruptive events that you’re dealing with.”

Virtiant is targeting SMBs with 100 to 1,000 employees as end customers of its DRaaS. It’s 100 percent channel-focused and is looking to bring on reseller partners and service providers working in that space.

Disaster recovery sites typically are expensive and complex for SMBs because they require a second data center facility and more employees to look after it in addition to duplication of the hardware and software that’s in their current environment.

“But by putting it in the cloud, it would take a lot of those costs, those complexities away,” Said said. “They don’t need to have the specific data recovery business expertise on-site because we take care of all that.”

ID Agent Changes Pricing Model

ID Agent, a dark web monitoring and identity theft protection company, has modified its pricing model in a bid to add more value for channel partners.

For dark web monitoring, the Bowie, Md.-based company has increased the base-level number of domains that partners can track for organizations without raising its prices, according to Matt Solomon, vice president of business development.

“The amount of value we added back into the partnership in some cases doubled or tripled,” Solomon said. “Originally at the base level, they were getting 10 domains, and now they’re getting 30 domains, so it’s really just increasing the profit margin for the [managed service provider] and the revenue opportunity.”

ID Agent sees dark web monitoring as an essential service that its 1,300 channel partners should be offering to their entire client bases, and many are starting to roll it out as part of a larger security bundle, according to Solomon.

For its live prospecting tool, ID Agent made unlimited live searches available at its $400 price level instead of its $500 level.

“The idea is that our partners are doing a lot more events, so they wanted to have that unlimited capability,” Solomon said. “And, ultimately, the more prospecting that they’re able to do, obviously it’s advantageous for both the MSP and ID Agent. Having that unlimited live search capability allows them to just really fully utilize our product as a sales and marketing component of their offering.”

Up-And-Comers From Vault America

Vault America counts its recover and discover software products as up-and-coming offerings for the Boston-based hybrid cloud data protection and availability provider.

The company’s Vault America Availability disaster recovery product provides on-demand automated disaster recovery for VMware-based virtualized data centers using vCenter servers. It leverages Amazon Web Services as a disaster recovery site and is targeted at midmarket enterprise customers.

“It’s totally cost-optimized,” said Zak Karsan, Vault America’s CEO, noting costs are reduced by about 40 percent on average compared to having two data centers or a primary and redundant site.

Vault America’s Discover Hybrid Cloud Search software instantly finds businesses’ dispersed files on their networks and cloud drives, including Dropbox, Microsoft OneDrive and Google Drive.

“You authenticate to all those drives, and it goes in and it starts indexing everything,” Karsan said.

Vault America, a 100 percent channel-focused company, recently signed a distributor deal with Ingram Micro and went live on its marketplace last month.

“We’re going to be scaling that relationship, so that’s a big one for us,” Karsan said.

And SaaSMAX is prepackaging Vault America solutions for smaller channel partners.

“Our channel program was built specifically to deliver those products in a very flexible, super-friendly channel friendly way, as in month-to-month contracts and no price lock-in,” Karsan said. “As our partners increase volume and do more, they automatically get a lower rate when it makes financial sense for them to do so.”

BCI’s Cybersecurity And Gigabit Wi-Fi Firewall Solution For SMBs

BCI Computers developed an enterprise-level firewall offering that it’s brought down to the SMB market.

Its Blue Box Firewall is a cybersecurity and Gigabit Wi-Fi offering designed to protect against malware, ransomware and phishing attacks.

“Everything was so complicated to deal with that we developed one where we can go in in five minutes and install a firewall and access points—up to 25 of them—and it works,” said Raymond Calore, president of BCI, a West Warwick, R.I.-based managed services company that also does HIPAA compliance. “The problem is firewalls and access points are two separate products—two separate portals, two separate everything. We’ve combined it together.”

BCI’s new version of its Blue Box Firewall Connect app will debut this summer.

“The access points and the firewall will all be configured through the app with one button,” Calore said. “So, if you wanted to change the IP address of everything … everything you do is in one app, one button. You don’t have to learn how to program, you don’t have to be a firewall expert, you don’t have to be a Cisco expert.”

BCI sells the offering for a small monthly fee, according to Calore, and the company monitors and maintains it,

“The great thing is, from our app now you can go change the password,” he said. “Before now, you had to log in directly to the access points to do anything. We also can actually do a [virtual private network], jumping right over the [internet service provider’s] router, where we don’t have to put it in bypass mode.”

Stay Tuned For ADT Cybersecurity Insurance Option

ADT Cybersecurity is holding details close to the vest, but it plans to soon roll out a cybersecurity insurance offering for its channel partners, according to Channel Director Zackery Morris.

Morris declined to reveal the insurer’s name for the time being.

“From our perspective, as far as cybersecurity is concerned, we really want to make sure that we’re enabling our partners to provide all the different things that they really need to make their customers safe obviously, but beyond that as well be able to scale their businesses effectively,” Morris said.

Last summer, ADT rolled out its initial managed detection and response (MDR) platform, and followed with ADT IQ, essentially an MDR for small business.

“As we were continually looking at what our partners need, what we kind of realized is a detect-and-response solution is great as a remediative solution or something that can help identify and mitigate a lot of the loss that can happen,” Morris said. “But, at the same time, loss is going to happen.”

ADT decided to provide a cybersecurity insurance solution to partners that would allow them to talk with customers about things like data breach response and dwell time, and mitigating that with MDR and other security solutions, while maintaining their trusted adviser role, Morris said.

“As a lot of partners right now have experienced, as soon as you start having those [conversations], the customer kind of wonders—because they’re really stuck in a proactive mind-set—‘Wait a second, you need to build me a bigger wall, you need to put a moat there, you’ve got to protect me. I don’t want to talk about what if somebody gets in.’”

Consequently, partners proactively focus on providing antivirus, anti-malware, network and other solutions. That’s super important, Morris said, but that still leaves the financial risk tied to data breaches.

Having access to an insurer through ADT will give partners a risk assessment tool and allow them to talk to plainly to customers about their risk category based on an insurer’s perspective and what can be done to ensure stronger cybersecurity postures. In turn, channel partners will be able to offer larger coverage as customers expand their cybersecurity tools, Morris said.

APC By Schneider Electric EcoStruxure IT

APC by Schneider Electric’s Software-as-a-Service platform, EcoStruxure IT, is tailor-made for channel partners to generate new services opportunities around life-cycle management for customer data center and distributed environments at the edge. The SaaS offering is infused with predictive analytics, remote monitoring and life-cycle management capabilities to give partners visibility into customers’ physical infrastructure to improve performance and efficiency, as well as reduce cost. Partners can provide customers with feedback from data collected and assessments on various physical assets such as uninterruptible power supplies, cooling units, intelligent power distribution units, physical security and emergency management.

APC by Schneider Electric, West Kingston, R.I., unveiled at XChange a new Software Digital Services certification that will become available globally to channel partners within the next few weeks aimed at driving EcoStruxure IT services.

Dell EMC PowerVault ME4

Dell EMC’s successful storage push in 2018 included the launch of its PowerVault ME4 Series. The Hopkinton, Mass.-based company’s new next-generation entry-level storage arrays are helping partners better attack the SMB market with a starting price of under $13,000. The ME4 provides significant enhancements compared with previous Dell EMC entry-level systems in performance, features and capacity, such as 75 percent more drives to increase raw storage capacity by 122 percent. The PowerVault ME4 offers three models—the ME4012, ME4024 and ME4084—with flexible array configuration from 12 to 84 storage drives which can be configured to support any mix of SSDs and HDDs. The arrays contain all-inclusive software for management as well as built-in data protection. Other features include thin provisioning, remote replication, snapshots, volume cloning and integration with VMware vCenter and SRM.


A leading SaaS-based performance monitoring provider for enterprises and MSPs, Santa Barbara, Calif.-based LogicMonitor provides granular visibility into resources, services and applications across infrastructure on-premises and in the cloud. IT and DevOps teams benefit from a unified view of hybrid environments to prevent outages, shrinking the time needed to resolve issues, and optimizing cloud spending. LogicMonitor’s automated device and resource discovery, preconfigured alert thresholds and customizable dashboards come together to give IT teams speed, flexibility and actionable insight. The platform has been certified on ServiceNow and is currently available in the ServiceNow Store. LogicMonitor recently implemented event-based Kubernetes container monitoring capabilities. In February, the company launched its first-ever global partner program, the LogicMonitor Partner Network.

Scale Computing HC3

Scale Computing’s hyper-converged infrastructure HC3 family of products has allowed the Indianapolis-based company to consistently make Gartner’s Magic Quadrant for Hyper-Converged Infrastructure. The offering integrates its own KVM-based hypervisor with software-defined storage, networking and web-based multi-cluster management. Last month, Scale Computing added a new way to rapidly access data from snapshots for uses like file-level recovery by cloning a virtual disk from a virtual machine snapshot while that VM is live. The new feature enables an administrator to very quickly gain access to specific virtual disk point-in-time snapshots to recover files or any other data that was accidentally deleted, corrupted or otherwise lost. In a recent interview with CRN, Scale Computing CEO Jeff Ready spoke about how his company is winning against competitors like VMware and Nutanix.

Qnext FileFlex Enterprise

Qnext’s FileFlex is an on-premises edge service that provides cloud storage functionality to the entire company-owned infrastructure. FileFlex resides behind the firewall, allowing businesses to access and share files in their source locations. It turns an entire customer infrastructure into a resident virtual cloud with full cloud functionality including remote access, share and collaboration capabilities. Through a recent partnership with Intel, FileFlex is security-hardened at the chip level by Intel SGX technology where the integrity and security of all data that is accessed by the user is guaranteed while also providing end-to-end encryption using SGX enclaves of Intel vPro to secure and protect data. Concord, Calif.-based Qnext is a channel-only vendor, meaning that FileFlex is completely controlled and billed by a partner with Qnext not even knowing who the end customer is.

Intermedia Envision

Cloud communications provider Intermedia took to Xchange 2019 to introduce its brand-new analytics platform, Intermedia Unite Envision.

Envision lets partners and end customers monitor the performance of Intermedia Unite—the Mountain View, Calif.-based company's UC and collaboration system—in real time. Users and partners can use Envision to keep an eye on their voice and video call quality and identify any issues or trends that could be causing issues via a QoS Dashboard and a Partner Dashboard. Solution providers and users can also create customizable notifications based on quality thresholds.

Unite Envision is now included for free with Intermedia Unite, according to the company.

Sprint IoT In A Box

Wireless giant Sprint wants to help its partners make money on the Internet of things, while taking out the complexity.

The Overland Park, Kan.-based service provider promoted its Sprint IoT-in-a-box offering. IoT-in-a-box lets Sprint partners sell a ready-made IoT solution and start earning recurring revenue quickly. The offering includes a monitoring solution with a gateway and sensors that can be applied in a variety of use cases, such as education and health care.

Sprint IoT-in-a-box in a direct-to-channel offering, so partners won't be competing with Sprint's direct sales team, the carrier said.

Comcast ActiveCore

Comcast in September quietly launched its ActiveCore SDN platform, with SD-WAN as its inaugural offering. The offering marked a "watershed" moment for the cable giant, which is now extending itself into the network management space, said Comcast's channel chief, Craig Schlagbaum.

The Philadelphia-based company is now ramping up its efforts around the ActiveCore platform and wants its partners to get on board with selling virtualized network functions. In addition to SD-WAN, ActiveCore now has a managed router offering and Comcast plans to follow up with more on top of the platform, including a managed security and managed Wi-Fi offering. Partners will be able to add their own value-added services on top of the platform, Schlagbaum said.

Comcast ActiveCore can work with Comcast's connectivity, but partners and customers can also "bring their own bandwidth" so that businesses outside the Comcast footprint can also take advantage of ActiveCore.

Silver Peak Partner Edge New Customer Incentives

Longtime WAN specialist Silver Peak has historically sold WAN optimization offerings, but the provider in recent years placed its focus on SD-WAN. Today, Santa Clara, Calif.-based Silver Peak differentiates its service by baking WAN optimization right into the offering. The offering also includes routing, application visibility and a zone-based firewall via partnership with best-of-breed security providers including Check Point Software Technologies and Palo Alto Networks.

The 100 percent channel-focused company revealed Silver Peak Partner Edge program now includes several new customer incentives, including an automatic 5 additional points on a customer's initial purchase, and for any follow-on orders for a 12-month period. Silver Peak right now has a new program in beta that will be launched this summer that will give partners access to a metered billing offering.

AT&T Mobility

Carrier giant AT&T wants to help more of its partners sell mobility and IoT solutions. To that end, the provider's 5G efforts will help superpower partners' mobility efforts.

Partners selling SD-WAN and failover offerings today are already familiar with a mobility-focused sale, the Dallas-based carrier told solution providers during a session at XCchange 2019. The carrier today is providing mobility offerings that partners can sell through its Alliance Channel today, including Enterprise Mobility Management and IoT offerings, such as fleet management.

Today, AT&T's standards-based mobile 5G network is live today in certain areas of 12 cities for consumers and select businesses. The carrier expects to be live in parts of 19 cities by the middle of 2019.

Aparavi: Object Storage With Strong Search Capabilities

Santa Monica, Calif.-based Aparavi used XChange 2019 to introduces its technology for storing data on a file-by-file, object-by-object basis. The company, which started as a stealth project within NovaStor, an Agora Hills, Calif.-based developer of backup and restore software, provides granular control over the files which are stored as objects, said Jonathan Calmes, vice president of business development. That allows clients to do things like manage objects across multiple clouds or keep existing files on one cloud while gradually migrating files to another, he told CRN.

Victoria Grey, Aparavi chief marketing officer, told CRN that her company also used XChange to recruit two types of channel partners: those with large enterprise customers managing large NAS stores, and MSPs looking for a better way to handle unstructured data. "Our technology is multi-tier and multi-tenant," Grey said. "We bill the MSP, and the MSP bills its clients."

Leonovus: Preps Release Of Blockchain-Protected Object Storage

Leonovus, an Ottawa, Ontario-based developer of software-defined object storage, used XChange 2019 to build a U.S.-focused channel community. Jim McClymont, west coast regional vice president of sales in the U.S. (left), told CRN that his company has been moving from a direct business to the channel in Canada and Europe, and wants to roll out a channel-only model in the U.S. The company's object storage offering is primarily sold via annual subscriptions, but is also available as perpetual licenses if needed.

R.J. Kelley (right), Leonovus senior sales engineer, said the company's software turns object storage data into fragments, encrypts them, and disperses them across multiple using S3-compatible APIs. The company shortly plans to add cryptographically-verifiable ledger-based protection based on a private blockchain, Kelley said.

Nfina: Pushing Easy Configuration For Server, Storage, HCI

Nfina Technologies, which competes with the likes of Del EMC and Hewlett Packard Enterprise by building low-cost servers, storage appliances, and hyper-converged infrastructure appliances using industry-technology technology, is looking to expand beyond its Eastern U.S. roots to the Western U.S. markets with the help of an expanded channel community, said Gene Everette, marketing manager for the Mobile, Ala.-based vendor.

Nfina also used XChange 2019 to show off a new on-line configurator, expected to be available within the next 30 days, for its hardware that Everette said does not allow channel partners to make mistakes. "Resellers can't configure the hardware the wrong way with our new configurator," he told CRN.

Wasabi: Simplified Channel Program

Marty Falaro (center), senior vice president of global sales and alliance and the 2019 channel chief for Wasabi, told CRN that his company used XChange 2019 to launch its first formal channel program. The Boston-based data protection vendor, which focuses on offering high-performance cloud-based data protection at a fraction of the cost of Amazon Web Services, has built a simple channel program with two levels. The authorized level, targeting partners looking to dip their toe in the Wasabi water, requires no commitments. The advanced level gives partners who commit to working closely with Wasabi access to deal registration, a partner portal, and quarterly business reports. Falaro said.

Wasabi this week also expanded its presence to the international market with the opening of an Amsterdam, Holland-based data center. Falaro said.

With Falaro were Jennifer Kula (left), Wasabi vice president of alliances and channels, and Laurie Mitchel (right), Wasabi senior director of partner marketing.

Buffalo: Expanded Cloud Connectivity, Free Data Recovery

Bill Rhodes, director of channel sales at Buffalo Americas, introduced channel partners at XChange 2019 to the new ability of the Austin, Texas-based vendor's TeraStation NAS appliances to talk directly with Microsoft OneDrive for data protection and data synchronization. The TeraStations previously allowed direct connection to Amazon S3, Microsoft Azure, and Dropbox cloud storage, Rhodes told CRN.

Buffalo has also been successfully providing a free data recovery service for clients who purchase a TeraStation appliance and register that purchase, Rhodes said. "If the drive goes bad, we will recover the data, and ship it back and forth at no charge, as long as it's a logical issue," he said. "On the average, if a customer has an issue, we save them $3,100 per incident."