Small-but-mighty ITSM player Liongard is wowing MSPs and adding partners with its automation tool, Roar, which gives MSPs the ability to look across their stack, said co-founder and CEO Joe Alapat.
“The RMM plays at the endpoint level. We are not trying to compete agaist the RMM,” he said. “We are a net- new capability that the MSP has so they can deal with expensive payroll costs that they’re incurring on manual effort when any challenge goes beyond a RMM.”
The Houston-based ITSM company launched in 2015 but didn’t hit the market until April 2018. By June Liongard had 25 customers, and now the company has hundreds. Alapat said there’s a lot of interest in automated documentation, but the company is proceeding cautiously to avoid channel conflict.
“We decided to solve the single biggest problem that we saw, [which] was that as a managed service provider we really struggled with having visibility across a changing IT stack. Where the RMMs have excelled at giving visibility back to the IT service provider in managing laptops, desktops and servers, the IT stack has gotten so advanced in terms of apps, in terms of network, in terms of cloud, and all of this has made it progressively more challenging as an MSP to run a profitable and efficient operation when their customers are asking for so much more. … That was the premise of building Liongard and our product Roar—to address that need.”