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Nutanix’s New Channel Chief On Investing Where ‘We’ve Fallen Short’

‘Where we’ve fallen short, and part of change is being honest with ourselves, is around doing a better job listening to our partners. Even more importantly, once we get that feedback, what do we do about it?’ says Christian Alvarez, Nutanix’s new channel leader for the Americas.

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Talk about the market competition and where Nutanix has a leg up against competitors?

When I listen to our employees, our CEO, our leadership and they talk about the innovation path and where we’re going as a company – Nutanix does a really good job at looking way into the future. They also do a great job in listening to customers. Our Net Promotor Score speaks for itself – year over year, it’s the highest in our industry. It’s something that we’re really proud of and it’s not just the fact that we provide world-class customer service, it’s that we listen to our customers. As it relates to competition, I love competition. Competition is healthy. Customers absolutely love to have choices. Our fourth quarter results is another indication that we’re beating the competition in many cases because we have products and solutions that really stands on their own and differentiated. To be honest, we move faster. We are more nimble. We’re innovating at a very rapid rate, again, that is based on what customers want. We have a customer-first mindset. Lastly, we have a world-class sales organization that’s very aligned to working with our customers and giving them the best solutions possible, powered by our partner organization on the field. The opportunity ahead for Nutanix and our partners is vast. 

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