12 Hot Products And Services Aimed At Transforming MSPs

Attendees at the XChange March 2026 conference had a front-row seat to a wide variety of new hardware, software, and services aimed at helping MSPs transform the way they do business in the face of in IT industry that is quickly changing in the face of AI, automation, and shortages.

From a secure endpoint operating system platform that eliminates the need for antivirus software to a tool that MSPs can use to automate, secure and manage clients’ multi-tenant Microsoft 365 environments from a single platform.

That’s only a snapshot of the kinds of products and services MSP executives were able to see at XChange March 2026 conference in Orlando, Florida, hosted by CRN parent The Channel Company this week.

While keynotes, executive sessions, and small group meetings gave MSPs insight into the macroeconomic and business trends that will impact how they work with their customers, new product offerings offered them quick hits on new ways to expand their offerings.

Cybersecurity, as always, was a major theme at XChange. MSPs learned new ways to secure endpoints, detect and eliminate new cybersecurity threats, and better assess security risks.

[Related: 10 Hot Products And Services For MSPs Right Now]

AI was also a big highlight for MSPs, many of whom got their first looks at native-AI based documentation tools and more AI capabilities for professional services automation.

Hardware was also featured, with one vendor showing PCs and servers that are shipped to MSPs completely configured with the software targeting their particular stacks.

CRN rounds up 12 of the hottest products and services aimed at the MSP community from XChange March 2026. Here’s what is now available or soon to be available to MSPs.

Igel Secure Endpoint OS

Igel used XChange March 2026 to introduce MSPs to its secure endpoint operating system platform, which is locked down so that it is read-only for workloads ranging from SaaS applications to mainframes, said Eric Jans, director of MSP at the Bremen, Germany-based company.

“You click on something bad, but nothing happens,” Jans said. “If something does happen, if the device goes down, you reboot it with a clean configuration. We eliminate managing Windows on that endpoint, where it doesn’t need to be, to just managing Windows in the cloud. Using Igel to manage the endpoint means it’s secure by default. Click on something bad again, nothing happens.”

This eliminates the need for antivirus software because it has a small attack service, Jans said. Furthermore, rather than up to 125 software patches a month for the Windows operating system, Igel provides maybe just a couple per quarter, he said.

“And then there’s no data on the endpoint,” he said. “So even if software is compromised, there’s nothing there to capture. You capture an endpoint that has a bunch of certificates on it.”

Igel can be deployed on its own on an endpoint device, or on a partition so that users who prefer to run Windows can immediately switch over to Igel in case of a malicious attack, Jans said.

The Igel Secure Endpoint OS technology is ideal for MSPs even though it wasn’t originally designed specifically for them Jans said.

“Remote management is built in,” he said. “So you are an MSP, maybe you’re doing break fix, help desk, troubleshooting. You can remote into an Igel endpoint. It’s built in. It’s part of the cost. There’s nothing separate to get. It’s secure VNC (virtual networking computing), a kind remote shadowing. If you look at MSPs, the majority of their customers are remote.”

Igel in the last 23 months since its MSP program was unveiled has grown to manage 66,000 MSP customer endpoints, Jans said. It is also on-boarding five to ten new MSPs and 4,000 to 5,000 new seats per month, he said.

Huntress Managed ITDR

Huntress has expanded its Managed ITDR (Identity Threat Detection and Response) offering to include support for Google Workspace in addition to Microsoft 365, according to Jeremy Young, director of community at Huntress. MSPs can now provide customers with a single managed ITDR service regardless of which productivity platform customers use, Young said.

The launch came after Huntress engaged directly with Google to advocate for telemetry that is more timely and comprehensive, given the speed at which attackers are moving now following a compromise of an identity, Young said. In response, Google updated the API “where it is now lightning fast [with] lots of data,” he said. Ultimately, this has brought the company’s Google Workspace support for ITDR “to a point where we could make it a Huntress product and put our name on it,” he said.

Petra Security

Petra Security is a cybersecurity platform built specifically to detect and stop attacks targeting Microsoft 365 environments. Using machine learning and behavioral analysis, Petra detects threats like business email compromise (BEC), token theft, and MFA bypass attempts, then automatically shuts down malicious access and removes persistence mechanisms such as rogue inbox rules or attacker-added MFA methods. The platform also provides detailed forensic timelines showing how the attack started, what the attacker accessed and how it was remediated.

The multi-tenant platform allows MSPs to monitor and protect multiple customer environments from a single interface. Petra also generates incident reports and forensic summaries that MSPs can share with clients.

Lexful Native-AI Documentation

Lexful is a Hallandale Beach, FL-based startup developer of documentation tools that use AI to provide contextual answers and actionable operational intelligence from documents stored using the system.

CEO Pinar Ormeci told CRN that Lexful, which came out of stealth just last month, was founded by people with MSP experience and backed by venture capital company Top Down Ventures which has as its Founder and Chairman Chris Day who previously founded multiple MSP and SaaS businesses including IT Glue, ScalePad, and Fully Managed.

Lexful is an AI-native IT documentation technology which, unlike legacy technologies, takes advantage of AI to offer multiple new capabilities, Ormeci said.

“With AI, you can do a lot more with documents as knowledge that you can put to work for you,” she said. “And so we rebuilt the whole platform in an AI-native way for MSPs. We are channel-first, blazing fast, very ROI-focused, and product-led.

The big difference between legacy documentation offerings and an AI-led offering is that legacy documentation tools were built for storing and managing documents, including SOPs (standard operating procedures), knowledge bases and best practices, onboarding guides, and clients’ assets, passwords, and documents, Ormeci said.

“But what happens is, the documents that are written go stale the moment they are written, and they can only be accessed by keyword searches,” she said. “So unless you know exactly what you’re looking for, you’re going to go on a scavenger hunt. Search is fundamentally broken in the legacy tools. Technicians cannot find what they’re looking for, or they find multiple copies that were written who knows when, and they almost always ends up pinging another technician.”

Lexful has solved the issues of scale and operational blind spots by rebuilding the architecture from the start to be AI-native, Ormeci said.

“You need to context engineer the LLMs, and make sure everything is private with a security framework and the right guardrails, and then AI can safely and seamlessly bubble up the right context to the right technician, anchored to the right client and permission-aware instantly,” she said. “So you go from clicking and searching and looking for folders to just literally asking our Ask Lex UI interface things like what’s the admin password for this client, or what are the gaps in this client’s documentation if they want to be fully compliant. And then once you get the right documents, you can ask it something like ‘Write me a disaster recovery run book for this client.’”

Cavelo Flash

Attack surface management platform vendor Cavelo recently unveiled a major new risk assessment tool, Cavelo Flash, which can help MSPs to visually demonstrate risk to customers and prospects that they may not be aware of, executives told CRN. The product provides a snapshot of current risk that can “really function as a weapon for the MSP,” allowing the MSP to shift the conversation away from price and toward concrete risk findings, said Cavelo Channel Chief Larry Meador. “Cavelo Flash really enables them to kind of control that meeting,” he said.

The product can also provide “stepping stone” for an MSP and their customers into the broader Cavelo platform, said Cavelo CEO James Mignacca. Many MSPs in the past have told the company, “‘We love the product, but we’ve got to go get a customer before we buy,’” Mignacca said. “This is how they get the customer.”

Sophos Workspace Protection

Sophos recently launched its new Workspace Protection offering, which includes a “hardened” Chromium-based web browser built for enabling secure hybrid work, according to Scott Barlow, chief evangelist and global head of community at Sophos. The Sophos Protected Browser leverages secure enterprise browser technology from Island and provides controls for application, data and web usage, the company said.

Other key capabilities include ZTNA (zero trust network access) integrated into the browser as well as DNS protection for endpoints and email monitoring, Sophos said. Ultimately, the offering “reduces the complexity and consolidates prevention, detection and response across desktops, browsers and cloud applications,” Barlow said. “It’s secure productivity wherever people work.”

HaloPSA Service Desk Management

HaloPSA‘s flagship products, HaloPSA and HaloITSM, bring together service desk management, project tracking, asset management, CRM, billing and automation into a single, unified platform. This integrated approach eliminates the need for multiple disconnected tools, giving teams complete visibility across their operations while enabling technicians to manage tickets, monitor service performance and streamline workflows from one system.

With automation, integrations with common IT tools and reporting capabilities, MSPs can respond to issues faster and improve service quality. The system also simplifies contract management, time tracking and invoicing, helping MSPs reduce administrative overhead while gaining real-time insight into service performance and profitability.

Carbon Systems

Carbon Systems builds and configures PCs specifically for MSPs. David Cook, founder and CEO of the Santa Rosa, California-based company, told CRN that when he was in the managed services business, he got frustrated working with major PC vendors.

“Their hardware is great, but those guys would much rather focus on much larger deals,” Cook said. “I mean, if you’re doing less than $5 million in revenue with them, it’s almost like they would rather focus on the larger accounts. So if you’re an MSP, you try and sign up for their program, go through the motions, and then it’s, ‘Well, here you go. Here’s some points or whatever.’”

Carbon Systems offers a series of desktops, laptops, servers, and workstations geared towards SMBs, and therefore offers a limited number of SKUs, Cook said, which makes it easier for the company to build a standard process around procuring and delivering hardware so MSPs don’t need an expert to find the right product from a myriad of options.

Carbon Systems only sells through MSPs, Cook said. It almost always has its systems in stock with stable pricing, and usually can ship the same day a system was ordered, or perhaps the next day, he said. However, he said, the company’s claim to fame is not just the hardware, but what it does before shipping.

“We have built a process around the setup and deployment of systems, so when an MSP orders from me, the computer will come with the latest BIOS and drivers and Windows patches,” he said. “I can preload Chrome, Firefox, Adobe Reader. I will preload the RMM. Basically, when the MSP gets it, I will have already completed the setup process they might normally do in house. They can still bill their customer for that setup, but I will have done it because of my standardization and automation around this handful of products. So MSPs, instead of focusing on imaging or re-imaging or things like that, can focus on more high-level tasks.”

For support, when an MSP contacts Carbon Systems, they go directly to level-3 support, Cook said. If there is a component issue, the company typically sends a complete replacement which the MSP can use to replace a part or swap the whole system, and return the rest to the company.

Cybrary AI Integrated Ecosystem

Formerly known for its cybersecurity training platform, Cybrary is expanding with a new platform to enable MSPs around management of AI tools, policies, compliance and employee suggestions. Cybrary’s AI Integrated Ecosystem is aimed at bringing together a number of functions that are typically handled separately—including AI policy creation, governance and oversight of security and compliance, according to Chris Murphy, senior vice president of sales at Cybrary. Notably, the platform also includes an “idea marketplace” that allows employees to suggest AI tools and use cases, which their organization can then review, Murphy said. Ultimately, what the platform provides is “a tool set that allows you to take a very sprawling problem—that’s handled in a very isolated fashion today—and manage it in a holistic environment,” he told CRN. “All of these things have to work together in order for you to really realize value.”

Augmentt

Augmentt is a centralized SaaS security platform delivering scalable managed security services for Microsoft and other cloud applications. Its multi-tenant platform provides full visibility across all end users, making it easy to audit environments, strengthen protections and detect security threats.

With Augmentt’s Secure tool, MSPs can automate, secure and manage clients’ multi-tenant Microsoft 365 environments from a single platform, enabling them to apply security best practices with one click, receive automated notifications for potential security breaches and generate detailed reports for both internal use and client visibility.

ScalePad

ScalePad, which develops automated IT asset lifecycle management and customer success technologies for MSPs, used XChange to show off its five key offerings, said Luis Giraldo, chief evangelist for the Vancouver, British Columbia-based company.

They include the company’s flagship Lifecycle Manager, which lets MSPs purchase extended warranties for servers and network devices, and includes an advance replacement program. It was expanded in August with Lifecycle Manager X, which adds a customer success component to help MSPs drive QBRs (quarterly business reviews) and goal tracking for customers, road mapping initiatives, and deeper strategic conversations, Giraldo said.

The second is Control Map which brings MSPs GRC (governance, risk, and compliance), Giraldo said. “A lot of MSPs are doing CMMC or CIS or NIST or many other compliance frameworks,” he said. “We have support for 60-plus frameworks across the world, including UK Cyber Essentials, New Zealand NZIST, Australia Essential Eight, CyberSecure Canada, and any number of frameworks.”

The third is Quoter, which Giraldo called a quote-to-cash platform. It integrates with Lifecycle Manager so MSPs can easily send initiatives and stuff into Quoter to allow engineers or salespeople to do quotes with management approvals without being routed to the one or two people who normally generate quotes, he said. “This helps address a bit of that gap in time that exists between something being expressed as needed and something actually being delivered as a quote,” he said.

The fourth is Cognition 360, a Microsoft Power BI-based middleware tool that integrates with ConnectWise’s managed PSA to harvests data from the PSA to produce 150-plus reports out of the box, Giraldo said. “They can go very deep into all the underlying metrics and data around service, desk efficiency, agreement, customer profitability, and everything in between,” he said.

The fifth is Backup Radar which ingests email notifications and APIs to provide a centralized dashboard for backup reporting, ticket management, and backup compliance across multiple platforms, Giraldo said. “The average MSP is managing two to three different backup solutions, which complicates things like ticket management and reporting,” he said.

Cytracom

Cytracom’s platform ControlOne brings together secure access service edge (SASE), zero-trust network access and software-defined networking to help MSPs build and manage modern cloud networks without relying on traditional VPNs or on-premise firewalls. The vendor also provides a fully managed unified communications platform (UCaaS) that includes VoIP, business messaging and collaboration tools.

By unifying connectivity, security and communications in one platform, Cytracom simplifies complex infrastructure while giving MSPs complete control over how users access applications and networks.