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CRN Exclusive: Cisco Channel Chief Bahr On Faulty Component Issue, Software Vision And 'Extraordinary' Security Growth

Cisco's top channel leader Wendy Bahr talks to CRN about a variety of topics – from ACI and security, to CEO Chuck Robbins and the company's product replacement initiative.

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What can you say about Cisco's replacement plan to fix networking products that contained a faulty clock component?

Most importantly, we listen to the partners, and we listen to our customers, and we want to ensure that our customers – via our partners – are cared for. We were very transparent, and we've been very proactive in terms of that particular component failure, which of course was not specific to Cisco but was an industry-wide component failure. We've been working very closely with our partners and customers.

We have a very detailed process that we've set up inside the company to take in inquiries from customers and ensure that we are proactively, in advance of a failure, making sure that we're making that replacement product available.

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